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For payments made from credit/debit cards * A credit/debit card payment is a “real-time” transaction, meaning that the payment process will begin immediately after you enter your card number and click “submit.”* A credit card payment initiated before 8pm Eastern Time on a business day will be credited to your Waterworks account on the following business day.* A credit card payment made after 8pm Eastern Time or on a weekend or holiday will be credited to your Waterworks account within two business days.Timing of Credit Card PaymentsIf you make your Credit Card payment before 8pm ET on... Your account will be credited on... Monday Tuesday Tuesday Wednesday Wednesday Thursday Thursday Friday Friday The following Monday Saturday The following Tuesday Sunday The following Tuesday
Holidays (Based on the Federal Reserve calendar) New Year's Day Birthday of Martin Luther King Jr. Washington's Birthday Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day
Beginning July 1, 2018, all Waterworks customers (residential and commercial) will be billed monthly.
Bills can be paid online using the online account management system. Go to nnva.gov/waterworks and click “Pay Water Bill.” You can also pay by phone. Simply dial 757-926-1000 and press 2. Bills can be paid in person at City Center (700 Town Center Dr., Newport News, 1st floor) or in the Treasurer's Office at City Hall in downtown Newport News (2400 Washington Avenue). Please be aware that there are different hours of operation at the Treasurer’s Office: 8 AM to 4 PM.