Show All Answers
You must complete an Absentee Ballot Application and mail it to the address below: General Registrar 2400 Washington Ave. Newport News, VA 23607 Fax: 757-926-3653 You may also apply via fax at the number listed above. Be sure to complete all information on the form, the address where you want the ballot mailed, your full name, home address, social security number, and your signature. If you have any questions, please e-mail the Voter Registrar or call us at 757-926-8683.
The City of Newport News offers ACH direct deposits to all of our vendors for their check payments through Paymode-X. Like checks, these payments are entered into the computer daily and instead of having a check printed, the payment is automatically deposited into your bank account. This saves time on the mail service delivering your check to you and saves time that you would spend going to the bank to deposit the check. This also decreases the possibility of a check being mailed to an incorrect address or being lost in the mail.
Yes, sales to the city are exempt from federal, state, and local tax. To obtain a Sales and Use Tax Certificate of Exemption, contact the Purchasing Department at 757-926-8721.
The most common reason that an invoice has not been paid is because Accounts Payable has not received the invoice. Invoices should be mailed to:City of Newport NewsAccounts Payable, 6th Floor2400 Washington Ave.Newport News, VA 23607
The CIP is a dynamic instrument that may change from year to year as infrastructure needs in the city are identified. Basically, the preparation, approval and financing process for the CIP are:
First, the city prepares the multi-year planning document based on all known information about particular projects. Project categories are developed for buildings, school facilities, sewers, streets, etc.
The next step is to request City Council adoption of a resolution approving the CIP. This is an important step that indicates that the city has identified certain infrastructure needs. It does not mean that all projects will be accomplished within the time frames shown in the planning document. Project timing may change for a variety of reasons such as alternative ways to get the project accomplished, need for the project and cost. The City Council has total flexibility to accept, reject or modify projects in the plan.
Capital Improvements Plan (CIP) changes require a different procedure. Upon the recommendation of the city Manager, the City Council may amend the Capital Improvements Plan by a majority of affirmative vote. The CIP is not a formal budget. Appropriations are made on a project-by-project basis only. Only the first year of the plan is approved by City Council on an annual basis. This provides the City Council with flexibility in executing the plan and the ability to add to the CIP with unprogrammed projects as necessary.
If you have any questions, please email Budget and Evaluation.
Financing projects is similar to a homeowner’s mortgage. The city borrows a large sum of cash to pay for projects and then repays it with interest over a long period of time, generally 20 years. The amount repaid each year is called debt service. The general purpose behind the use of long-term debt for financing capital projects is that these facilities will last for many years so that current taxpayers will not have to absorb the full cost of their construction. Borrowing also serves to smooth the cost impact of large expensive structures (such as a school or fire station) over more than the facility’s shorter construction period.
Before the city can borrow the funds or even commit to begin a project, State law requires that several steps be complied with.
The State requires that a public hearing be conducted on a bond authorization by the City Council. A bond authorization indicates an amount of funds that the city intends to borrow (at some time in the future) to pay for capital projects. A notice (advertisement) that the public hearing will be held by the City Council must be advertised in the newspaper twice during the 2-week time period before the public hearing is actually held. The advertisement lists the amount of funds that the city intends to borrow (at some time in the future) and provides an estimate of the amount of money by category that it intends to spend on capital projects. The public hearing gives citizens an opportunity to express their views about the city’s intention to incur additional debt for capital projects.
If the bond authorization is not approved, capital projects can only be done when the city has saved enough money to pay cash for the project.
If the bond authorization is approved by the City Council, it signifies that the city will use bonds as the fund source to pay for projects up to the amount of the bond authorization. It does not mean that the city intends to sell bonds immediately or even in the very near future. Generally, the city only sells bonds when the cash is needed and when market conditions are the most favorable (lowest interest rates) for the city to borrow the money.
Approval of funding is called an “appropriation.” When an appropriation of funds is made, construction or whatever work the project calls for may start. Once the work begins, the city is generally committed to doing the project and eventually selling bonds. If you have any questions, please email Budget and Evaluation.
This procedure is in the best interest of the city as it maximizes the use of the city’s available cash. Bond sales are timed to market conditions (interest rates) and actual cash needs. Actual cash needs are determined by the amount of funds that have been expended on individual capital projects.
If the CIP is approved, the financing process can be summarized as:
This page provides basic information and instructions pertaining to obtaining a license and getting married under the laws of the Commonwealth of Virginia. Any two single, divorced or widowed individuals, 18 years of age or older may apply for a license to marry. You do not need to live in Newport News to obtain a license here. Licenses are obtained in the Circuit Court Clerk’s office located on the first floor in the Courthouse Building at 2500 Washington Avenue in downtown Newport News across from City Hall. Both parties must be present and each must present a government issued, pictured i.d. such as a driver’s license. There is no blood test required and you do not need to bring a copy of any divorce decree - however, you will be required to swear under penalty of perjury that the information you are providing, including your marital status, is truthful and correct. You will be required to furnish your social security number but this number will not show on your license. The license may be used only in the Commonwealth of Virginia. You cannot legally marry in another state using a Virginia marriage license. The license to marry must be used within 60 days, after which it expires. If you do not marry within 60 days Virginia law requires that you return the unused license to this office. If you still wish to marry you must apply for a new license. Your ceremony must be conducted by an official authorized to perform marriages by a Virginia court. Most members of the clergy affiliated with a local congregation have this authorization. If your ceremony is to be performed by an out of state clergy member coming here specifically for your wedding he or she must first contact this office for further instructions. If you wish to marry in a civil ceremony you should contact one of our marriage commissioners. Their names and phone numbers are on business cards available when you apply for your license. The cost of the license is $30.00 payable in cash or check drawn on a Virginia bank. You may also pay by credit card, however a 2% convenience fee is charged for this service. Certified copies may be ordered and paid for at the time of application for an additional fee of $2.00 per copy. Marriage licenses are issued weekdays from 8 AM to 4 PM. We are not open on weekends or on state or federal holidays. Although there is no waiting period to use your license you should not wait until the last day before your planned wedding to obtain your license as the courthouse is subject to close for emergencies at any time without advance notice. All persons, bags and packages entering the courthouse are subject to search by court security and you will be required to pass through an x-ray scanner upon entry. Do not bring with you anything that could be considered a weapon, any controlled drug substances or other contraband and do not bring your cell phone. Also, the courthouse is not an environment suitable for children. Should you have children you should make every effort to have them cared for elsewhere while you and your fiancée conduct your business with the court. Congratulations and best wishes on your upcoming wedding.
Pursuant to Virginia Code §20-23, when a minister of any religious denomination produces before the circuit court of any county or city in the Commonwealth proof of his ordination and of his being in regular communion with the religious society of which he is a reputed member, or proof that he is commissioned to pastoral ministry or holds a local minister's license and is serving as a regularly appointed pastor in his denomination the clerk of such court at any time, may make an order authorizing such minister to celebrate the rites of matrimony in the Commonwealth.
Pursuant to Virginia Code §20-25, persons other than ministers may perform rites of marriage upon petition filed with the clerk and payment of applicable clerk's fees ($56.00). Any circuit court judge may issue an order authorizing one or more persons resident in the circuit in which the judge sits to celebrate the rites of marriage in the Commonwealth. Any person so authorized shall, before acting, enter into bond in the penalty of $500, with or without surety, as the court may direct.
The clerk's office does not have forms for this procedure. You must prepare your own petition to file.
If you still have questions please call 757-926-8356 for further information.
You should get from the Clerk's Office a minimum of 3 certified copies of the Order changing your name and then immediately make associates, businesses and others with whom you have dealings aware of your change of name. You should make sure you contact your nearest Social Security office to secure the necessary forms to submit for a new Social Security card (your Social Security number should not change). Social Security should notify the IRS of the change; however, you should verify this with Social Security. More information concerning your name change and Social Security may be found at their website. You should also notify your local governmental offices, including the Voter Registrar's Office, the Commissioner of the Revenue, and the Treasurer's Office. Do not forget to take your old license, your new Social Security card and a certified copy of the name-changing Order to the DMV to secure a new operator's license.
The money collected by the city from taxes, grants, fees, and many other sources to pay for this plan is called revenue. The money spent on salaries, materials, and equipment to provide these planned services and facilities is called expenditures. By city law, revenues and expenditures must be equal in the Annual Budget. This is what is meant by a balanced budget.
In Newport News, water services are provided by a separate department with its own distinct budget. Likewise, automotive maintenance and repair services for city-owned vehicles, solid waste collections, and wastewater (sewer) maintenance are provided by a department with an individual budget separate from the other general operating city departments. The City Council must give approval to each separate budget. They are included in the city’s overall (total) budget plan.
If you have any questions, please email the Department of Budget and Evaluation.
In addition, the city creates a budget because it is legally required to do so. Section §6.02 of the City Charter requires the city to prepare an Annual Operating Budget. If you have any questions, please email the Department of Budget and Evaluation.
The Department of Budget and Evaluation (DBE) develops the City Manager’s budget guidelines for the city departments and agencies. These directions are issued in early October. Department heads use these guidelines and their own analysis of their departmental needs, and prepare their operating budget requests during November through January, submitting them to DBE.
Following the Budget Department’s analysis of these requests, operating department personnel and DBE staff meet to jointly review the requested budget. The requested budget is then reviewed again, by the operating department, DBE staff, and with the City Manager. At the conclusion of this series of hearings and reviews, the City Manager decides upon a specific level of total funding to be proposed in the budget. After all funding decisions have been made by the City Manager, a Proposed Budget is prepared by the Budget Department.
Under the law, the City Manager’s proposed budget must be submitted to the City Council no later than May 1 (“...60 days prior to the beginning of each fiscal year...,” City Charter, Section §6.02). The City Council may conduct several work sessions on the budget at this time using supplementary information such as staffing data and program details as needed. Also at this time, public hearings on the City Manager’s proposed budget held, as required by the City Charter. They must occur within 30 days after the City Manager’s proposed budget is submitted (Section §6.02). Only 1 public budget hearing is required; however, 2 are usually held - 1 each in the northern and southern areas of the city.
City Council may conduct further work sessions on the budget after the public hearings. The proposed budget is voted upon at a regularly scheduled City Council meeting, concluding with adoption of the budget, with rate and fee and appropriation ordinances.
The approved budget takes effect on July 1, marking the beginning of the new fiscal year. Only 8 weeks later, the preparation of the next year’s budget begins again, as the current budget is implemented and the past year’s audit of financial activity is prepared. If you have any questions, please email the Department of Budget and Evaluation.
One good way to gain a sense of the diversity of involvement in the budget process is to glance down a list of speakers for a typical budget hearing. There are speakers representing senior citizens, public education, the handicapped, taxpayers associations, and the general citizenry, for example. These community group representatives, as well as elected officials, individuals, department heads, the Budget Department staff, and other interested parties, all have an important role in the budget setting process.
Citizen recommendations presented to the City Council and City Manager at the public budget hearings subsequently are discussed at work sessions by them with the Budget staff and department directors and their staff as necessary. All of these participants contribute to the final decisions each year on what are the most important citizen needs for public services and facilities in Newport News and their funding levels. If you have any questions, please email the Department of Budget and Evaluation.
The adopted (approved) budget is usually available at the start of the new fiscal year, in order to allow sufficient time for incorporating any changes to the proposed budget and for printing the document in final form. The adopted budget document is then available for examination in any city library, on the city’s website, or the Budget Department. The city presently prints limited budget documents for distribution to all city libraries, City Council, and operating departments of the city. The budget document is not printed in quantity for general distribution to organizations or individuals.
Supplementary appropriations that may be needed require the recommendation of the City Manager and approval of the City Council. Sufficient funds must be available for such appropriation. If you have any questions, please email the Department of Budget and Evaluation.
Many city revenues, while paid by citizens as taxes to the state and federal levels, come back to the city in the form of aid programs or grants. Each year, the city or city agencies receive funds from state and federal sources for everything from transportation projects to education assistance. Even though these programs are paid for with revenue derived from a citizen’s income and sales taxes, the city usually has little choice in deciding on what to spend the money. The federal and state governments establish the policies and guidelines for these programs that the city must follow in order to be eligible to receive these grants and aid.
While it is still true that much of government revenue is derived from local taxes, user fees are a source of funds for selected public services. Water, sewer, garbage collection, and certain recreation programs are a few examples of public services whose costs are paid for primarily by user charges. If you have any questions, please email the Department of Budget and Evaluation.
A far more serious situation exits when revenues are over-estimated and/or not budgeted expenses are incurred, so that a potential deficit situation exists. In such instances, immediate action has to be taken to curtail spending. There is little, if any, opportunity to pursue the alternative remedy, that is, to increase revenue yields, once the budget has been approved. To date, the General Fund has never incurred a year-end deficit from this type of situation. If you have any questions, please email the Department of Budget and Evaluation.
The CIP is a dynamic instrument that may change from year to year as infrastructure needs in the city are identified. Basically, the preparation, approval and financing process for the CIP are:
Capital Improvements Plan (CIP) changes require a different procedure. Upon the recommendation of the City Manager, the City Council may amend the Capital Improvements Plan by a majority of affirmative vote. The CIP is not a formal budget. Appropriations are made on a project-by-project basis only. Only the first year of the plan is approved by City Council on an annual basis. This provides the City Council with flexibility in executing the plan and the ability to add to the CIP with unprogrammed projects as necessary.If you have any questions, please email the Department of Budget and Evaluation.
The state requires that a public hearing be conducted on a bond authorization by the City Council. A bond authorization indicates an amount of funds that the city intends to borrow (at some time in the future) to pay for capital projects. A notice (advertisement) that the public hearing will be held by the City Council must be advertised in the newspaper twice during the two-week time period before the public hearing is actually held. The advertisement lists the amount of funds that the city intends to borrow (at some time in the future) and provides an estimate of the amount of money by category that it intends to spend on capital projects.
The public hearing gives citizens an opportunity to express their views about the city’s intention to incur additional debt for capital projects. If the bond authorization is not approved, capital projects can only be done when the city has saved enough money to pay cash for the project.
If the bond authorization is approved by the City Council, it signifies that the city will use bonds as the fund source to pay for projects up to the amount of the bond authorization. It does not mean that the city intends to sell bonds immediately or even in the very near future. Generally, the city only sells bonds when the cash is needed and when market conditions are the most favorable (lowest interest rates) for the city to borrow the money. If you have any questions, please email the Department of Budget and Evaluation.
Written comments, whether or not you personally attend a hearing, are always accepted before or after a hearing by mailing or delivering your comments to the City Clerk’s office. Be sure to include your name, address, telephone number, date, and the subject matter or hearing to which your comments pertain.
Those residents who prefer to voice their views in a less formal forum than public hearings may wish to do so through involvement in organizations such as their PTA or civic associations, as these groups frequently maintain a continuing interest in the budget and often delegate representatives to speak at public hearings. A listing of City Council appointed Boards, Commissions, and Committees can be obtained from the City Clerk’s Office.
These groups provide advisory and administrative support to the City Council through their varied statutory functions. It is through these groups that a variety of citizen’s concerns are heard, acted upon, or recommended to the City Council for action. If you have any questions, please email the Department of Budget and Evaluation.
The current connection rate for sanitary sewer are available in Chapter 33 – Sewers and Sewage Disposal of the Newport News Code of Ordinances. Please contact Development Services Permit office for more information regarding single family residential connection fees at email@example.com or 757-933-2311. For information regarding connection fees for commercial, multi-family residential, or industrial developments, please contact Development Services for calculations at firstname.lastname@example.org or 757-926-8761.
Yes, the Planning Department does accept credit cards (VISA, Mastercard and Discover) for payment. Checks and money orders shall be made payable to the City of Newport
News. Cash is also accepted for payment; however, our ability to make change can be limited (i.e. we are unable to accept a $20.00 when the fee is $3.15).
The most common permits are submitted, processed and approved electronically via a web-based permit system. Right-of-way, land disturbance/VSMP and over dimensional (hauling) permit applications are filled out using the permit system and required documents are attached to the application submittal. Bonds (or other forms of surety) must be original documents along with a couple other documents that must have original signatures. These documents can be mailed or delivered to the Development Services Permit office, 2nd Floor, 2400 Washington Avenue, Newport News, 23607. If you have any questions, please contact the Permit office at email@example.com or 757-933-2311.
The Development Services Permit office is located on the 2nd Floor of City Hall at 2400 Washington Avenue, Newport News 23607.
The Development Services office hours are Monday-Friday, 8:00 AM – 5:00 PM excluding city-observed holidays.
Once the permitted project is complete request a final inspection by calling 757-933-2311. After the inspector has performed the final inspection and the work was found to be acceptable, they will close the permit. This step is important, because the surety will not be released until the permit is closed. To request a surety release, a letter or email must be sent to the Development Services Permit office requesting that the specific surety be released/refunded. The surety number, dollar amount and the related permit number must be included in the letter or email. Allow approximately 2 weeks for the request to be processed and the surety to be returned/refunded.
The Development Services Permit office hours are Monday-Friday, 8:30 AM – 4:30 PM excluding city-observed holidays.
The Residential Parking Permit Program (RPPP) is a resident initiated on-street restricted parking program designed to eliminate overflow vehicles parked on specific street(s) unless they are legally registered to a resident of said street(s). For information regarding the program and how to secure a parking placard, please visit our Residential Parking Permit Program page.
Most permit applications will list the items that are required to be submitted. Please visit our Development Services Permits page for more information and links to permit applications. If you have any questions, please contact the Permit office at firstname.lastname@example.org or 757-933-2311.
Yes, there is a non-refundable $25 application fee that must be submitted with every application. If you have any questions, please call 757-926-8428. A Department of Development representative will be happy to assist you.
The maximum FIG award available is $20,000. If you have any questions, please call 757-926-8428. A Department of Development representative will be happy to assist you.
There is no set limit to the number of times a property owner may apply; however, to ensure maximum fairness and accessibility to the program, property owners who receive a FIG must wait 36 months after the completion of their first project before applying for subsequent grants. If you have any questions, please call 757-926-8428. A Department of Development representative will be happy to assist you.
No, the Management Fellowship goes beyond the limits of a traditional internship. The program is a municipal management training program that offers an intense and fulfilling 12-month fellowship designed to provide successful Fellows a jump start on a career in local government.
Generally not. The Management Fellowship begins in early June. On occasion, however, alternative arrangements can be made. Start dates should be discussed before the conclusion of the interview process.
Applicants are judged on a variety of factors, including academic background, previous work and volunteer experience, career goals and potential for excellence.
The Fellow will be based in the City Manager’s Office but work on projects throughout the organization and across a range of departments. Assignments are matched to the particular Fellow’s interests and skill set while also continuously tasking Fellows with challenging, high-level projects. On occasion, a Fellow may even have the opportunity to identify his/her own projects.
Typically, Management Fellows are responsible for directing their own time and coordinating their own schedules. At times, however, a Fellow may be asked to perform a variety of tasks or projects such as standing meetings.
Yes. During the first few weeks of the Fellowship, the selected Management Fellow will meet with all City Manager’s Office staff as well department directors. The hope is that the Fellow will use these opportunities to discuss the challenges and opportunities involved in the daily operations of a major American city. Opportunities also exist to tour the City’s major facilities.
The City does not guarantee employment to Fellows at the conclusion of the program; however, Fellows who successfully complete the 12-month program are well prepared to compete for management positions within the City of Newport News and outside of the organization.
The 2020-2021 annual salary for the Management Fellows Program is $38,000-$44,000. The salary is non-negotiable.
The Management Fellow is considered a full-time employee and will receive a comprehensive package including sick leave, health insurance (medical, dental, and vision), and one week of vacation.
No. The selected Management Fellow is responsible for his/her own relocation and housing expenses.
For program questions, email Eoghan “Owen” Miller with the City Manager’s Office. For application-related questions, contact the Human Resources Department at 757-926-1800.
If you take a photo of the problem and then change your location before submitting the report, be sure to point the map marker to the correct location of the problem.
Select the service request you want to save (from “Recent” or “My Requests”) and tap the star icon at the upper right. That service request will appear in My Favorites.
If your incident is an emergency, call 911. If non-emergency call 757-928-4100.
No, If a crime took place outside of the City of Newport News Police Department please call the police department for that city.
If this took place on a state Freeway please call the Highway Patrol Office nearest you.
A known suspect is when you or someone else knows the person or where to find the person who committed the crime or the license plate number of the vehicle the suspect(s) were in.
If a parking fine is not paid within 30 days a Law Enforcement Notice is sent. After 30 days an additional $25 fine is levied on the parking ticket and an approximate, 15 days later, a summons is issued.Once a summons has been issued, payment may not be accepted by the Treasurer's Office. You must appear before the Records Management Division of the Police Department (9710 Jefferson Ave., 757-928-4100 between the hours of 8 AM to 5 PM, Monday through Friday) to have the summons served. If you have any questions, feel free to email the Treasurer's Office.
The Military Spouses Residency Relief Act, effective November 11, 2009, amends the Servicemembers Civil Relief Act. Spouses of active duty military members who have vehicles titled in their name or jointly with the service member may be exempt from personal property tax if certain conditions are met. Please contact the Commissioner of the Revenue at 757-926-8657 for more information.
The Personal Property Tax Relief Act of 1998 provides tax relief for any passenger car, motorcycle, or pickup or panel truck having a registered gross weight of less than 7,501 pounds. The vehicle must be owned and leased by an individual and not for business purposes. A vehicle is considered to be used for business purposes if:
You are required to certify annually to the city of Newport News that your vehicle remains qualified to receive car tax relief. Therefore, it is important that you review the information sent to you by your locality to be sure that your vehicles are properly qualified. This information may be included on items such as personal property tax returns, decal applications or tax bills.If your vehicle is improperly qualified or you are uncertain whether your vehicle would be eligible for car tax relief because it is used part of the time for business purposes, contact the Office of the Commissioner of Revenue at 757-926-8657. When you display your city of Newport News decal and pay your taxes on qualified vehicles, you are certifying to the city of Newport News that your vehicle has been qualified correctly.
Legislation enacted by the 2007 General Assembly requires that localities place conspicuous signs within 500 feet of the intersection where a red light running camera is installed. Localities also are required to conduct a public awareness program advising the public that a photo enforcement system is being implemented or expanded. All intersections are listed on the PHOTOSafe information webpage.
The Development Services Division provides the following permits. If you have any questions, please email Development Services Division Permits.
Each assessment is established according to fair market value on July 1. This is a legal mandate and the assessor has no authority to cap assessments at a certain percentage increase, or use an average factor to adjust assessments. If you have any questions, please email the Real Estate Assessor's Office.
The assessor has no authority to reduce or abate assessments for the above mentioned reasons. If the assessor were allowed to make such reductions, there could be no uniformity or equity in the assessment system. While assessments cannot be reduced, real estate tax relief may be granted if certain requirements are met. Additional information concerning the requirements for this program may be obtained by calling the Commissioner of the Revenue at 757-926-3535.
If you have any questions, please email the Real Estate Assessor's Office.
Any part of the pizza box that is not greasy/cheesy/saucy is recyclable.
The recycling number found on plastics in the recycling triangle is called a resin identification code (RIC). Its purpose is to identify the type of plastic an item is made from, not its recyclability. Unfortunately, many consumers believe any item with this recycling number means it is recyclable, so they put Styrofoam and plastic bags (which have these numbers) in their curbside recycling container. Neither of these items is accepted in the Newport News curbside recycling program because of logistical or processing challenges. Also, these codes are often very difficult to see or read on the plastic containers. For these reasons, the recycling industry is getting away from using these numbers to identify recyclable plastics and instead are referring to the shape of the plastic container: bottles, jugs and tubs. For those residents who still want to use the RIC, Newport News accepts plastics #1, #2 and #5 in the curbside recycling program.
Once the problem is defined,the city (working with the neighborhood task force) will develop a plan of action. When possible, all measures are monitored for a period of not less than 60 days so that the impacts to the community can be ascertained. After this trial period the second petition,the Petition for Master Plan Support will need to signed by the residents representing at least 75% of the impacted area of concern. With this support, and approval from the city Manager, the project will move to the final phase of implementation.
A local road with less than 500 vehicles per day does not involve physical changes to the street, can be implemented by the city, and include such items as education, deploying a radar speed trailer to allow drivers to monitor their traffic speeds, directed police enforcement, posting signs to restrict commercial vehicles from using the street or restricting certain maneuvers such as right turns. If you have any questions, please email the Department of Engineering.
For your convenience, you can arrange to have your utility bills paid automatically by choosing the recurring payment option in Waterworks’ Online Account Management System. With recurring payments, you select your payment method—credit card, debit card, or direct from your bank account—as well as the payment date and amount. On the date you’ve specified, your payment will be made automatically.
Single family residential customers using a significant amount of water that is not discharged into the sanitary sewer system (typically irrigation systems or swimming pools) can establish a non-metered account with HRSD.
Alternatively, these customers may have a separate water service installed by their local water provider solely for the uses that do not discharge to the sanitary sewer. This separate service will not be billed wastewater treatment charges by HRSD. Other local water charges may apply. Customers should check with their local water provider for details (Waterworks number is 757-926-1000. To reach HRSD, call 757-460-2491 or 1-888-ASK-HRUBS 1-888-275-4782 ore-mail: email@example.com.
2. Have you increased your usage (outdoor watering, house guests, filled the swimming pool or hot tub, power washed the house)?
3. Have the water rates increased and you were caught unaware?
4. Was your meter misread? Give us a call 757-926-1000 and we’ll recheck the reading.
We do. Budget billing is a convenient plan that lets you even out your payments across the year, saving you from unpredictable changes in your water bill. Please note: new customers may not qualify for budget billing because we need 12 billing cycles (1 full year for residential customers) to determine an appropriate water history. To sign up, call a Customer Service at 757-926-1000 and press 4 to speak to a representative or stop by our walk-in service center at City Center Oyster Point (700 Town Center Drive, 1st floor).
Beginning July 1, 2018, all Waterworks customers (residential and commercial) will be billed monthly.
No, sorry. In fact, the more you use, the more your water rate may go up. You can, however, get a price break on your HRSD bill since the water is not going down the sanitary sewer. You can choose one of HRSD’s two options: become a flat-rate customer or have a separate water line brought into your property for the sole use of outside water use such as lawn watering, pool filling and car washing. For more information, visit the HRSD website.
Plus, Newport News Waterworks regularly tests drinking water for contaminants, including lead.In addition, any Waterworks customer may receive one free tap water lead test. Please call Waterworks Customer Services at 757-926-1000 (Monday thru Friday, 8:00 AM to 5:00 PM) for details. Additional water quality information can be found on the Waterworks web site below.
Tier 1 - advisoryResidents are asked to voluntarily do their part to make water supplies last longer. This includes minimizing all outdoor water use such as lawn watering and car washing.
Tier 2 - mandatoryWorsening conditions allow for higher water rates and restricted water use as determined by the situation.
Tier 3 - severeWorsening conditions allow for higher water rates and restricted water use as determined by the situation.
Tier 4 - emergency Worsening conditions allow for higher water rates and severely restricted use may include suspension of new connections.
For more information, contact Newport News Waterworks Customer Service at 757-926-1000.
Your first step should be to go out to see what color truck it is and/or see what words are on the truck. Waterworks trucks are blue. Virginia Natural Gas and Dominion Power both have their name on their trucks.
1. Do you have a leak? Check indoor and outdoor faucets, toilets, pipes under sinks and check your yard between the meter and the house. Leaks are the NUMBER 1 reason for unexpectedly high water bills. Find out how to check for and fix leaks at 2. Have you increased your usage (outdoor watering, house guests, filled the swimming pool or hot tub, power washed the house)?3. Have the water rates increased and you were caught unaware?4. Was your meter misread? Give us a call at 757-926-1000, and we’ll recheck the reading.
Monthly billing makes it easier for customers to manage their monthly household finances. Monthly billing also provides more timely information about water usage and allows for the early detection and prompt repair of plumbing leaks.
Beginning July 1, 2018, we will convert to reading your meter monthly rather than every other month. The first bill you receive after July 1 will be a “transition bill” that will include dates of service of approximately 30 to 60 days, depending on when your account was last billed. After that, you will be billed every month for approximately 30 days of service. (There may be a slight fluctuation in days of service, usually between 28-32 days.)
Service fees, fire protection service fees, and sewer service fees (in Newport News and Hampton) will be reduced by half to align with the monthly billing cycle. For example, if you’re currently paying a $26 bi-monthly service fee, your monthly service fee will be $13.
Solid waste service fees are weekly charges. You will continue to be charged only for the number of weeks in the billing cycle.
If you are enrolled in automatic recurring payments, either through your bank or the Waterworks payment portal, you may need to make adjustments to your payment schedule.
Your meter will be read every month, usually between 28-32 days.
The layout of your bill will look the same, but there are a few changes you may notice:
Yes, the period between the billing date and the bill due date will be reduced from 25 days to 21 days to accommodate the shorter meter read period.
Go Green! Enroll in paperless billing and recurring payments online, go to nnva.gov/Waterworks and click on Pay Water Bill > eBilling Log In.
Your HRSD bill will also convert to a monthly bill, and you will continue to receive it about the same time as your utility bill from Waterworks. For more information from HRSD, visit www.HRSD.com.
For payments made from credit/debit cards * A credit/debit card payment is a “real-time” transaction, meaning that the payment process will begin immediately after you enter your card number and click “submit.”* A credit card payment initiated before 8pm Eastern Time on a business day will be credited to your Waterworks account on the following business day.* A credit card payment made after 8pm Eastern Time or on a weekend or holiday will be credited to your Waterworks account within two business days.Timing of Credit Card PaymentsIf you make your Credit Card payment before 8pm ET on... Your account will be credited on... Monday Tuesday Tuesday Wednesday Wednesday Thursday Thursday Friday Friday The following Monday Saturday The following Tuesday Sunday The following Tuesday
Holidays (Based on the Federal Reserve calendar) New Year's Day Birthday of Martin Luther King Jr. Washington's Birthday Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day
Bills can be paid online using the online account management system. Go to nnva.gov/waterworks and click “Pay Water Bill.” You can also pay by phone. Simply dial 757-926-1000 and press 2. Bills can be paid in person at City Center (700 Town Center Dr., Newport News, 1st floor) or in the Treasurer's Office at City Hall in downtown Newport News (2400 Washington Avenue). Please be aware that there are different hours of operation at the Treasurer’s Office: 8 AM to 4 PM.
You can manage your account online from any web based computer with an Internet connection and a web browser that supports 128 bit encryption. For more information or to upgrade your software, click on the link below for your browser type: * Microsoft Internet Explorer users You will generally need version 9.0 or higher. To check the encryption level on your browser, click help, about, and it will be listed. Click for Microsoft upgrades and more information. * Google Chrome Users You will generally need version 10.0 or higher. Click for Google Chrome upgrades and more information. * Firefox Users You will generally need version 4.0 or higher. Click for Firefox upgrades and more information. * Safari Users You will generally need version 5.1 or higher. Click for Safari upgrades and more information.
Waterworks is conducting a system-wide upgrade to enhance customer service and deliver more cost effective and efficient service. Smart meters help conserve water and ensure a better water future. Working with our customers is the best way to reduce water use, improve the reliability and sustainability of our water system, and minimize costs. Smart meters provide an outstanding foundation for strong collaboration with our customers. In preparation for this upgrade, Waterworks suspended its periodic meter replacement program in 2013; therefore, over half of the meters currently in service have met their useful life expectancy.
During the Initial Deployment Area (IDA) installation, Newport News Waterworks employees will handle the meter replacement. The IDA will be conducted in three areas: a neighborhood in York County that is the furthest point in our service area, an area in Poquoson that is prone to high tides and where meters are frequently underwater, and an area in Hampton near Langley Air Force Base that has a high level of customers moving in and out. Once the IDA has been tested and passes our standards, the replacement of meters in the remaining areas will begin with Utility Partners of America (UPA) technicians performing the meter exchanges. Approximately 4,300 meters will be converted to new smart meters per month, and we anticipate completion in 2023.
While replacement times vary, replacing a meter should take no longer than 20 minutes for residential meters, and your water will be shut off for part of that time. The installation crews will make every effort to keep the interruption of your service to a minimum. After the new meter has been installed, a door tag will be placed on your front door notifying you that the work has been completed.
The customer line will be flushed at the front outside spigot by the contractor installing the new smart meter. If it can’t be flushed at the outside spigot it will be noted on a door hanger letting you know. At this point you will need to run your sink faucet several minutes or until the air in the line dissipates.
Installers will not dig up the street and will not need to access your home in order to make the upgrade. The installer will simply remove the current meter and replace it with a smart meter with a transmitter in the same meter box or repaired box.
You can contact our customer service at 757-926-1000 or email firstname.lastname@example.org.
The new upgrade is being done for all customers at no additional cost. Customers cannot choose to remain on the manual reading system.
Protecting your data is a top priority. Access to account information is restricted to authorized Waterworks personnel who need the data to perform important functions, including billing and customer service. Just like the old water meters, the new smart meters collect how much water you use. The main difference is that the new meters collect more data throughout the day. No customer-identifying information such as names or addresses are stored in the meters or transmitted across the network. Like the advanced methods used in internet banking and ATM machines, the new meter reading system uses proprietary protocols, transmitting data to Waterworks over a wireless network with multiple layers of security incorporated throughout the system. These measures are tested and reviewed regularly.
Each radio frequency device has a unique identification number, which is transmitted along with the meter reading. The unique number is compared to your account record electronically to ensure a match.
Possibly. Older mechanical meters tend to lose accuracy as they age and, therefore, may not accurately measure all the water being used. All the new meters are tested prior to delivery by the manufacturer to ensure that they register properly. If you see a higher bill immediately upon the new meter installation and you have not changed your water use pattern, it is likely the old meter was running slow, or that you have a minor leak that wasn’t registering correctly through the old meter.
Yes. However, Waterworks staff will continue to visit the meter box for routine service, maintenance, or repair. We will continue to respond to water emergencies.
No, access needs to be available at all times. There will still be instances when meter technicians will visit the meter on site to perform routine maintenance or verify high readings. Obstructions to the meter box are subject to removal by Waterworks personnel.
Yes, smart meters come pretested along with results directly from the manufacturer. The radio device will be tested regularly for accuracy during the meter collection process.
All communication equipment used for smart meters meets criteria set by the FCC. The smart meter and its system operate on their own frequency and should not interfere with any equipment inside a home or business.
No, the smart meter is owned by Newport News Waterworks, the same as your previous meter.
Yes, starting with the upgrade all meter box lids will be switched out from a cast-iron drop in lid to a composite lockable lid.
No, it is illegal and unsafe to do so. Waterworks owns and maintains the metering equipment. Removing or tampering with meters creates a safety issue, which may result in termination of service and is considered a crime. If done improperly, it can result in serious injury.
After immediate installation of your new smart meter, the installer will leave a door hanger with instructions and a phone number to call if you have any questions or concerns.
Yes. Newport News Waterworks adheres to drinking water regulations set by the United States Environmental Protection Agency and guidance provided by the Virginia Department of Health (the regional VDH Office of Drinking Water is located in Virginia Beach). Waterworks maintains a fluoride level of about 0.7 mg/L (milligrams per liter) at the plants. This is well within the range set by EPA and in accordance with the recommendation of 0.7 mg/L set by the VDH. A proposed recommendation to lower the fluoride level is being studied nationally and locally. As of yet, the VDH has not altered their recommendation of 0.7 mg/L to Virginia water utilities. If and when they do, we will comply with their recommendation.
We have run into situations where the new owners did not request service until months later and then the previous owner/customer wants Waterworks to back date the move-out request when they didn’t give us an original request to terminate service.
No. We are two completely different organizations. Waterworks is a department of the City of Newport News – the Department of Public Utilities. We provide drinking water to Newport News, Hampton, Poquoson, York County and the Grove area of James City County. HRSD, the Hampton Roads Sanitation District, is a political subdivision of the Commonwealth of Virginia with a Board of Commissioners, selected by the Governor. HRSD provides wastewater treatment for all of Hampton Roads, including the Southside.
If the hydrant is damaged or shooting water in the air, contact the emergency number at 757-234-4800.
Unless otherwise listed the morning hours run from 6:00 AM until the start of school, while the afternoon is from the close of school until 6:30 PM.
You can choose AM only, PM only, or AM + PM. With the KIDS Program there is also a full day option.
(Please note that schools listed AM are the drop off location, while PM is the afternoon/pick up location. Schools listed PM only have only afternoon hours. If there is nothing listed, these sites are AM + PM. All sites subject to change.) BC Charles, Deer Park, Greenwood, Hilton, Kiln Creek, Nelson(AM)/Epes(PM), OLMC (PM Only), Palmer, Richneck(AM)/McIntosh(PM), Riverside(AM)/Hidenwood(PM), Sanford, Saunders, Yates. We are also at Denbigh Early Childhood Center and Watkins Early Childhood Center.
Yes; middle school programs are at the Brittingham-Midtown Community Center (BMCC) and Denbigh Community Center (DCC). The BMCC site operates on an AM and PM schedule; while DCC is PM only (school close until 6:30 PM).
Yes, there is an Early Childhood Program at the Brittingham-Midtown Community Center and the Denbigh Community Center for those 3 and 4 year olds that are not in school. We are also at Denbigh Early Childhood Center and Watkins Early Childhood Center for those that are in the Early Childhood program offered by Newport News Public Schools. These programs are both AM and PM while the programs at BMCC and DCC are full day.
To register for the school year, please visit http://www.ezchildtrack.com/nnprt/parent you will be navigated to the online registration form for you to complete.
That depends on the option that you choose. Youth Programs has AM only (6:00 AM - school starts), PM only (school close till 6:30 PM), AM and PM, and Full Day (KIDS) programs with prices starting at $45/week.
The cost structure per week is:KIDS Program (Brittingham—Midtown Community Center and Denbigh Early Childhood Center):
Yes, they are $40/child and $80/family.
When you walk into one of our centers you should see clearly delineated areas of play with talented and capable instructors helping the children have the best experience that they can. Our goal is not only your child’s satisfaction but yours as well. At the end of the day, when you pick up your child, a waiting smile should tell that you chose us for all the right reasons.
To become the premier destination for out-of-school time experiences.
Providing opportunities for building social character, promoting healthy lifestyles, and developing creative thinking through recreation and leisure activities.
Yes there is! See Parent Information Handbook.
Yes. "LIKE" us on Facebook.