Will property be disturbed?

 Installers will not dig up the street and will not need to access your home in order to make the upgrade. The installer will simply remove the current meter and replace it with a smart meter with a transmitter in the same meter box or repaired box.

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1. Why is Waterworks undertaking this effort?
2. Who is doing the work for the project?
3. How long will I be without water during installation?
4. Do I need to flush out my water lines and if so, for how long?
5. Will property be disturbed?
6. Whom do I contact with questions about the field work to my meter?
7. Can a customer choose to not upgrade?
8. Is my account information and meter data secure?
9. How will I know that you have my reading and not someone else’s?
10. Will my water bill go up?
11. Does this mean no more meter readers?
12. Can I cover up the meter after the installation?
13. Has this new smart meter equipment been tested for accuracy and reliability?
14. Will the communication system interfere with home equipment?
15. Do I own the meter?
16. Will meter boxes be locked?
17. Can I purchase and install or remove my own meter?
18. If I notice a problem after installation, whom should I contact?