Why is Waterworks undertaking this effort?

Waterworks is conducting a system-wide upgrade to enhance customer service and deliver more cost effective and efficient service. Smart meters help conserve water and ensure a better water future. Working with our customers is the best way to reduce water use, improve the reliability and sustainability of our water system, and minimize costs. Smart meters provide an outstanding foundation for strong collaboration with our customers. In preparation for this upgrade, Waterworks suspended its periodic meter replacement program in 2013; therefore, over half of the meters currently in service have met their useful life expectancy.  

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1. Why is Waterworks undertaking this effort?
2. Who is doing the work for the project?
3. How long will I be without water during installation?
4. Do I need to flush out my water lines and if so, for how long?
5. Will property be disturbed?
6. Whom do I contact with questions about the field work to my meter?
7. Can a customer choose to not upgrade?
8. Is my account information and meter data secure?
9. How will I know that you have my reading and not someone else’s?
10. Will my water bill go up?
11. Does this mean no more meter readers?
12. Can I cover up the meter after the installation?
13. Has this new smart meter equipment been tested for accuracy and reliability?
14. Will the communication system interfere with home equipment?
15. Do I own the meter?
16. Will meter boxes be locked?
17. Can I purchase and install or remove my own meter?
18. If I notice a problem after installation, whom should I contact?