My water bill is UNUSUALLY high. Is there anything I can do about it?
There could be several reasons for an unusually high water bill. Here are some things to check:

1. Do you have a leak? Check indoor and outdoor faucets, toilets, pipes under sinks and check your yard between the meter and the house. Leaks are the NUMBER 1 reason for unexpectedly high water bills. Find out how to check for and fix leaks at
2. Have you increased your usage (outdoor watering, house guests, filled the swimming pool or hot tub, power washed the house)?
3. Have the water rates increased and you were caught unaware?
4. Was your meter misread? Give us a call at 757-926-1000, and we’ll recheck the reading.

Show All Answers

1. How can I contact Waterworks via the Web or email?
2. Can I pay my HRSD (Hampton Roads Sanitation District) bill from the Waterworks payment system?
3. Where can I get a back flow report?
4. Who can give our business permission to use water from a fire hydrant?
5. I need to fill my swimming pool/hot tub. Can I get a discount on my water?
6. How can I find out if my water tap fee has been paid?
7. My water bill is UNUSUALLY high. Is there anything I can do about it?