Can I pay my balance in full or extend the payment due date?
You can pay your balance in full at any time from your checking account or credit card. You can only arrange a payment extension by calling Waterworks Customer Service at 757-926-1000. To use the automated phone system, press 1. To speak to a Customer Service Representative, press 4.
Helpful Hint: Payments should be scheduled at least one business day prior to the Due Date in order to avoid any late fees.

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1. What types of online payment are accepted?
2. Is there an additional fee to pay my water bill with a credit or debit card?
3. How do I make a payment?
4. When is my payment credited to my account?
5. How can I confirm if my payment has been processed?
6. Can I establish regularly scheduled (automatic) payments?
7. Can I cancel a scheduled payment?
8. What happens to scheduled payments if I delete the payment account that was used to set up the payment?
9. What happens to scheduled payments if I delete that account from my enrollment?
10. What happens to scheduled payments if I cancel my enrollment?
11. My payment is due today and it is after business hours. How can I pay my bill?
12. I cannot make a payment by the due date. Can I get a payment extension?
13. Do you offer budget billing?
14. When will my payment be processed by my bank or Credit Card Company?
15. How do I know which payments I've scheduled or completed?
16. Can I pay my balance in full or extend the payment due date?
17. How often do I get a Waterworks bill?
18. Where can I pay my water bill?
19. I’d like to go paperless. Is there a way to stop getting a paper bill and get a bill emailed to me?