When will my payment be processed by my bank or Credit Card Company?
For payments made from bank accounts
* The system will credit your Waterworks account on the business day following the payment date.
* Your payment may be withdrawn from your bank account on or after your payment date.
* Payments scheduled for a holiday may be withdrawn from your bank account on the business day after to the holiday.

For payments made from credit/debit cards
* A credit/debit card payment is a “real-time” transaction, meaning that the payment process will begin immediately after you enter your card number and click “submit.”
* A credit card payment initiated before 8pm Eastern Time on a business day will be credited to your Waterworks account on the following business day.
* A credit card payment made after 8pm Eastern Time or on a weekend or holiday will be credited to your Waterworks account within two business days.
Timing of Credit Card Payments
If you make your Credit Card payment before 8pm ET on... Your account will be credited on...
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday The following Monday
Saturday The following Tuesday
Sunday The following Tuesday

Holidays (Based on the Federal Reserve calendar)
New Year's Day
Birthday of Martin Luther King Jr.
Washington's Birthday
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day

Show All Answers

1. What types of online payment are accepted?
2. Is there an additional fee to pay my water bill with a credit or debit card?
3. How do I make a payment?
4. When is my payment credited to my account?
5. How can I confirm if my payment has been processed?
6. Can I establish regularly scheduled (automatic) payments?
7. Can I cancel a scheduled payment?
8. What happens to scheduled payments if I delete the payment account that was used to set up the payment?
9. What happens to scheduled payments if I delete that account from my enrollment?
10. What happens to scheduled payments if I cancel my enrollment?
11. My payment is due today and it is after business hours. How can I pay my bill?
12. I cannot make a payment by the due date. Can I get a payment extension?
13. Do you offer budget billing?
14. When will my payment be processed by my bank or Credit Card Company?
15. How do I know which payments I've scheduled or completed?
16. Can I pay my balance in full or extend the payment due date?
17. How often do I get a Waterworks bill?
18. Where can I pay my water bill?
19. I’d like to go paperless. Is there a way to stop getting a paper bill and get a bill emailed to me?