Do you offer budget billing?
We do. Budget billing is a convenient plan that lets you even out your payments across the year, saving you from unpredictable changes in your water bill.
To sign up, call Customer Service at 757-926-1000 and press 4 to speak to a representative, or stop by our walk-in service center at City Center Oyster Point (700 Town Center Drive, Newport News, 1st floor).
Please note: New customers do not qualify for budget billing because we need 12 billing cycles (2 years for residential customers) to determine an appropriate water history.
Please note: New customers do not qualify for budget billing because we need 12 billing cycles (2 years for residential customers) to determine an appropriate water history.

Show All Answers

1. What types of online payment are accepted?
2. Is there an additional fee to pay my water bill with a credit or debit card?
3. How do I make a payment?
4. When is my payment credited to my account?
5. How can I confirm if my payment has been processed?
6. Can I establish regularly scheduled (automatic) payments?
7. Can I cancel a scheduled payment?
8. What happens to scheduled payments if I delete the payment account that was used to set up the payment?
9. What happens to scheduled payments if I delete that account from my enrollment?
10. What happens to scheduled payments if I cancel my enrollment?
11. My payment is due today and it is after business hours. How can I pay my bill?
12. I cannot make a payment by the due date. Can I get a payment extension?
13. Do you offer budget billing?
14. When will my payment be processed by my bank or Credit Card Company?
15. How do I know which payments I've scheduled or completed?
16. Can I pay my balance in full or extend the payment due date?
17. How often do I get a Waterworks bill?
18. Where can I pay my water bill?
19. I’d like to go paperless. Is there a way to stop getting a paper bill and get a bill emailed to me?