Show All Answers

1. How do I sign up for online account management?

Enrollment is easy. Just follow these simple steps:
1. Click "Pay Water Bill" in the top left corner of the Waterworks website.
2. When the new log-in page appears, select the "New User? Register Here.
3. Complete the enrollment form, including your preferred notification and payment options.
4. Use your email address and new password to log into your account at any time in the future.
Enrollment will take just a few minutes, but to speed up your enrollment, please have your paper bill, banking information, and an email address available. Once enrolled, you will be able to view a summary of your recent bills and pay any that are outstanding.

2. When will my new User Name and password be activated?

Immediately. Your User Name and password are active immediately following enrollment.

3. How do I enroll additional accounts?

Roll over “Settings” on the top banner menu, then click “Enrolled Accounts.”

4. How do I sign up for e-mailed bills?

The electronic delivery of bills is called e-Billing. When you enroll in the Waterworks online account management system, you’ll have several e-billing notification and payment options to choose from. The default notification option is for paperless e-billing.
If you uncheck the “Go Paperless” option, you will receive a paper bill and an e-bill.
If you are already enrolled in Waterworks’ online account management system and want to begin e-billing, roll over “Settings,” in the top banner, then click “Notifications and Reminders” to select new notification options.
You can also choose to go completely paperless by selecting “Enrolled Accounts” and clicking the “”Go Paperless” box.

5. When can I start making payments?

Once enrolled, you can start making payments as soon as you have a bill due.

6. Will I continue to receive a paper bill in the mail?

You will no longer receive a paper bill in the mail unless you uncheck the box that says: Go Paperless.
If you choose to go paperless AFTER your original enrollment, you can do so by clicking “Settings” in the top menu and selecting “View Enrolled Accounts.”

7. How do I cancel my online account enrollment?

You may cancel your online account enrollment by clicking “Deactivate your profile?” on the main login page.