If I’ve sold a house, when the buyer turns on the water does that automatically end the seller’s account or does the seller still need to contact Waterworks Customer Service?
It’s true when the new party requests service it will automatically terminate the previous customer's account. However, the customer moving out should always give us a move-out request. This shows their intent to end their responsibility of water charges at the property. It also allows us to update our records with a forwarding address.


We have run into situations where the new owners did not request service until months later and then the previous owner/customer wants Waterworks to back date the move-out request when they didn’t give us an original request to terminate service.

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1. Who do I contact to have water connected or questions about my water bill?
2. If I’ve sold a house, when the buyer turns on the water does that automatically end the seller’s account or does the seller still need to contact Waterworks Customer Service?
3. What is the Waterworks emergency number to report a water main break?
4. Is Waterworks the same as HRSD?
5. Who in the city can help me with low water pressure?
6. Can you recommend a plumber?
7. Who do I call for a minor outdoor water emergency, like a leaking water meter?
8. Are there fire hydrant problems that are causing me to lose water pressure?
9. Who is responsible for maintaining fire hydrants?