No. We are two completely different organizations. Waterworks is a department of the City of Newport News – the Department of Public Utilities. We provide drinking water to Newport News, Hampton, Poquoson, York County and the Grove area of James City County. HRSD, the Hampton Roads Sanitation District, is a political subdivision of the Commonwealth of Virginia with a Board of Commissioners, selected by the Governor. HRSD provides wastewater treatment for all of Hampton Roads, including the Southside.
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We have run into situations where the new owners did not request service until months later and then the previous owner/customer wants Waterworks to back date the move-out request when they didn’t give us an original request to terminate service.
If the hydrant is damaged or shooting water in the air, contact the emergency number at 757-234-4800.