It is essential that people have access to clean water during the coronavirus outbreak (COVID-19). As such, Newport News Waterworks has suspended all service disconnections, except for customer-generated requests and to make a repair. This suspension is effective immediately and will last until at least Sunday, March 29, when the city reassesses the closure of its facilities.
“The communities we serve rely upon us,” says Bo Clayton, Newport News Assistant City Manager and Acting Director of Newport News Waterworks. “Our customers do not need to worry about losing service during this challenging time. We will continue to deliver water service around the clock and encourage everyone to wash their hands frequently to prevent the spread of the disease.”
In an effort to slow the spread of COVID-19, the city has implemented enhanced social distancing measures. All city offices, facilities and buildings are closed to the public until at least Sunday, March 29. Waterworks Customer Service is still available at 757-926-1000 or firstname.lastname@example.org.
About Newport News Waterworks
Newport News Waterworks is a regional water provider owned and operated by the City of Newport News that serves over 400,000 customers in Hampton, Newport News, Poquoson, York County and part of James City County. For more information, visit www.nnva.gov/waterworks.