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Your source for updates on city services and operations during the COVID-19 pandemic

Reopening Information

  • Most city offices, facilities and buildings have reopened to the public; however, citizens are encouraged to access city services online when possible. 
  • City Hall, offices at City Center at Oyster Point, NNPD headquarters and precincts, Department of Human Services, and Voter Registrar’s Office will open with regular hours. Masks and social distancing are required, and elevators will be limited to two people.
  • The City’s 311 Call Center is available for residents and can be reached at 933-2311, 311@nnva.gov or www.nnva.gov/311.
  • The Treasurer and the Commissioner of the Revenue’s office at City Hall are open from 8:30 am to 4:30 pm with a limit of 20 people in the lobby at a time. The Denbigh satellite office at 12912 Jefferson Avenue will reopen on Monday, August 3. 
  • DMV Select services will resume on Monday, August 3 by appointment only.  To make an appointment, visit www.nnva.gov/DMVSelect
  • The Recovery Operations Center at 520 Atkinson Way is open to the public Monday through Saturday, 8 am - 4 pm. Mulch and compost sales are taking place. Household hazardous waste not accepted at this time.
  • The Peninsula Regional Animal Shelter is open normal hours for adoptions, as well as owner surrenders, reclaims and stray drop offs.
  • Newport News Public Library:
    • Branches will be decreasing occupancy to 30% effective July 31.
    • Curbside pickup of holds available for patrons.
    • Late fines for checked-out items (excluding WiFi hotspots) will be waived through September 7. 
  • Parks & Recreation:
    • Parks, trails, golf course, tennis courts, dog park, skate park, campground and fishing piers are open. 
    • Brittingham-Midtown Aquatic Center & Doris Miller pool are open with restrictions.
    • Recreation Centers are open with restrictions and limited hours. Please see these links for the available open recreation hours:
    • Summer Youth Childcare program is open, space is limited.
    • Museums are open Thursday – Saturday, 10 a.m. - 4 p.m.
    • Special events, playgrounds, basketball courts, picnic shelter rentals, athletic programs and senior centers are closed or canceled.
    • Huntington Park Beach is now open for swimming, sunbathing and other activities with the following rules:
      • Stay 6 ft. away from others (unless you are from the same household)
      • No groups of more than 10 people
      • No amplified music
      • No large coolers
      • No tents OR groups of umbrellas
      • No group sport activities (volleyball, Frisbee, etc.)
  • Four Oaks Day Service Center is open with reduced capacity.

Support for Small Businesses

The Newport News Economic Development Authority is offering continued support for local, small businesses affected by COVID-19. The EDA has established two new grants – the Back to Business Grant and the Grow Your eBusiness Grant. These grants are designed to provide one-time financial assistance to eligible for-profit, small businesses in Newport News, excluding franchises and national chains. Applications are being accepted beginning 9:00 a.m. on Monday, July 20, and will be available on the Department of Development’s website along with program guidelines and other information. 

City Council Meetings

Newport News City Council has resumed in-person meetings. As always, citizens can view meetings in real time on the city’s TV channel NNTV (Cox 48/Verizon 19), on the city’s website at www.nnva.gov/nntv, and through Facebook Live at www.facebook.com/NewportNewsTV

Newport News Waterworks

Disconnections Suspended

It is essential that people have access to clean water during the coronavirus outbreak (COVID-19). As such, Newport News Waterworks has suspended all service disconnections, except for customer-generated requests and to make a repair. This suspension is effective immediately and will remain so until further notice. Waterworks Customer Service Center is available by phone (926-1000), email (wwcs@nnva.gov) or online at www.nnva.gov/waterworks.

Your Tap Water is Safe

Your tap water is safe from coronavirus (COVID-19). Our community is understandably concerned about the health risks associated with COVID-19, but rest assured that the procedures Newport News Waterworks has in place to protect our water quality are effective and keep it safe from viruses, including coronavirus. Your drinking water is treated and tested using state-of-the-art equipment and advanced procedures, and it meets state and federal standards for quality.

The Centers for Disease Control and Prevention (CDC) says, “The COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.” You can view the CDC’s COVID-19 health department resources on their website.

Flush Building Plumbing Systems Before Re-Opening

Water quality within buildings that have been vacant or have seen little use during the pandemic restrictions may be impacted due the closure. To make sure stagnant water is fully removed before employees return to work or your business re-opens, it’s important to thoroughly flush your establishment’s plumbing systems before reopening. Visit the Newport News Waterworks alert page for instructions.  

Newport News Court Information

For questions, please contact the appropriate court at the number below.

General District Court

  • Civil Division: 757-926-3520
  • Criminal Division: 757-926-8811
  • Traffic Division: 757-926-8725

Circuit Court: 757-926-8561

Juvenile & Domestic Relations Court: 757-926-3603

Guidance for Staying Healthy

Symptoms of COVID-19 – fever, cough, shortness of breath – have ranged from mild to severe, and like other respiratory illnesses, it is spread through coughing and sneezing. There is currently no vaccine to prevent the disease, and the CDC recommends that we take the following steps to help prevent the spread of not only this virus, but the flu and other respiratory diseases as well.

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose or mouth with unwashed hands.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Practice social distancing and stay 6 feet away from others.

Peninsula Health Department Hotline: 757-594-7069 from 8 AM to 6 PM Monday through Friday or visit www.vdh.virginia.gov/coronavirus.

Online City Resources

COVID-19 Resource Hub – A collection of maps and resources providing information to help citizens, their families and local businesses.

Open For Business - An interactive map of businesses and restaurants open to serve you. Search for businesses or submit your business information to be included.

Newport News Public Library - Apply for an e-Membership and receive immediate access to the Library’s online collection of eBooks, digital audiobooks, online courses, streaming movies, TV and music. 

Codes Compliance - Permit applications are available online.

Human Services - Visit CommonHelp to apply for benefit programs and/or child care. 

Police Department - Report non-violent crimes through NNPD Online.

Treasurer's Office - Make payments online for taxes, fees and fines, including parking tickets, stormwater fees, Vehicle License Fees, taxes and more. Apply for payment arrangement for June 5 real estate and personal property taxes. Deadline June 19.

Newport News Waterworks - View a list of payment options.  

COVID-19 Information

General questions?
Newport News 311 Center 
757-933-2311

Health related questions?
Peninsula Health District Hotline
757-594-7069

Websites:


Additional Resources